topic Re: WiFi dropping in and out and buffering in certain rooms in Broadband

WiFi dropping in and out and buffering in certain rooms

Tracy1906 — Sat, 19 Jul 2025 09:19:03 GMT

I have signed up to new contract with new router - max a couple months ago as I had issue in wifi availability in my house

despite time passing the issue not resolved and I am not getting the wifi service I want or am paying for

all test completed and no faults highlighted

ivrealkyvwant to speak personally to someone who will help

Re: WiFi dropping in and out and buffering in certain rooms

Daniel0210 — Sat, 19 Jul 2025 09:24:38 GMT

@Tracy1906

By posting that it's not resolved do you mean you've already reported this to Sky?

@Tracy1906 wrote:
ivrealkyvwant to speak personally to someone who will help

Give Sky a call by dialling 150 (free) from either your Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Re: WiFi dropping in and out and buffering in certain rooms

caesarome — Sat, 19 Jul 2025 09:25:28 GMT

@Tracy1906

If you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max