topic Tv keeps freezing in Broadband

Tv keeps freezing

DAVE398 — Sat, 19 Jul 2025 08:03:09 GMT

Tv starts to freeze, then screen goes black and stays like that, also sound coming out of people on screens mouths is slightly delayed

Re: Tv keeps freezing

Tom-W19 — Sun, 20 Jul 2025 07:03:02 GMT

Hi @DAVE398

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Tv keeps freezing

DAVE398 — Tue, 22 Jul 2025 12:14:06 GMT

Thanks, waiting for invite & bubble to click on👍

Re: Tv keeps freezing

Tom-W19 — Tue, 22 Jul 2025 12:17:16 GMT

Hi @DAVE398

The original invite was automatically closed due to no response within 48 hours so i've escalated your post again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147