topic Re: WiFi unavailable in Broadband

WiFi unavailable

Abdul14 — Fri, 18 Jul 2025 21:10:39 GMT

During the day it won't let me connect or it will say need to sign in. On the app it says everything is good. Last time I complained I was told maintenance but what kind of maintenance happens almost everyday. Either Around 3pm it will be unavailable Around 9 pm it will be unavailable or Around 1am it will be unavailable All these times I need the WiFi to be working but it turns off. For example college, work, gaming but never works when I need it to. Then when I reset it, it will take 30 mins to 1 hour. Others that I know have sky have this issue almost once a month whereas it happens to me almost daily

Re: WiFi unavailable

Keery — Fri, 18 Jul 2025 21:32:52 GMT

Same, Q is saying that internets not connected on the screen, online says it's working and WiFi through my tv works fine. Very frustrating

Re: WiFi unavailable

Abdul14 — Sat, 19 Jul 2025 00:03:35 GMT

My previous message is when the WiFi was off and I was doing some work.

Now, I was playing games with a few people online and I'm cut off.

2 maintenances within 5 hours?

I'm genuinely considering going back to Vodafone. I was paying double but the WiFi never turned off for "maintenance" like this.

Even if it did, I would have been emailed 2 to 3 days in advance

Re: WiFi unavailable

Abdul14 — Sat, 19 Jul 2025 00:09:52 GMT

Came on for 3 minutes then off again.thays 3 times within 5 hours

It happens again I will move onto another provider.

What kind of maintenance happens 3 times in 5 hours

Re: WiFi unavailable

Abdul14 — Sat, 19 Jul 2025 00:14:04 GMT

And another. It's like every time I send a text on here it goes off. That's 4 times now in under 5 hours

Re: WiFi unavailable

JimM1 — Sat, 19 Jul 2025 06:50:39 GMT

@Abdul14 What do you see if anything, below as a starter regarding the hub!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi unavailable

Abdul14 — Sat, 19 Jul 2025 09:06:17 GMT

I know what these lights do. They were all off, orange or red. then turned all green meaning it should be working. Then 2 mins later. It turned back off

Re: WiFi unavailable

JimM1 — Sat, 19 Jul 2025 09:48:13 GMT

@Abdul14 As your post lacks any information from you then would advise go look at the top off the community page, About explains it all!

Re: WiFi unavailable

Abdul14 — Sat, 19 Jul 2025 10:04:17 GMT

This happens a lot more than you think and when I email or ring sky I'm told "maintenance"

But what maintenance happens 5 times from 11 pm to 2 am?

This always happens whenever I need to use the WiFi for like I said before, work, school or gaming

Re: WiFi unavailable

JimM1 — Sat, 19 Jul 2025 10:07:37 GMT

@Abdul14 You need to ask sky that question, and you also have NO idea if OR are applying something!

Re: WiFi unavailable

Abdul14 — Sat, 19 Jul 2025 10:08:44 GMT

I do but like I said all. I get told "maintenance"

Re: WiFi unavailable

JimM1 — Sat, 19 Jul 2025 10:15:34 GMT

@Abdul14 If that is what you are being told then that is what is going on! Your post's are few and far between, so you appear to have a good/reasonable connection, unless you are now getting a fault!

Re: WiFi unavailable

Abdul14 — Sat, 19 Jul 2025 10:17:10 GMT

Now what kind of maintenance happens almost everyday. It's turned off again right now as I'm replying to you. Others that have sky in the area have this once a week almost , wherefore me basically daily. I ring up and the ai voice thing just says maintenance. I'm giving it one more week then switching. I don't care if I pay more than double what I'm paying now as long as it's consistent and I get told when some maintenance can be expected. I'm paying for WiFi not maintenance

Re: WiFi unavailable

JimM1 — Sat, 19 Jul 2025 10:22:21 GMT

@Abdul14 It's all your choice, and if it is OR then unless you find another ISP not using you may just get the same! Good luck with it all!👍