topic Re: Connectivity in Broadband

Connectivity

MP99 — Fri, 18 Jul 2025 15:32:10 GMT

Today in particular but apparent to lesser extent on other days we are experiencing difficulty connected to sky to snd broadband, the latter stopping my wife working.

we have repeatedly followed all steps as promoted to no avail.

Re: Connectivity

Highlinder — Fri, 18 Jul 2025 15:45:34 GMT

@MP99 black or white router from Sky?

Re: Connectivity

JimM1 — Fri, 18 Jul 2025 15:45:35 GMT

@MP99 What do you see in this step link below and anything else that is associated with whatever broadband service that you may have!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Connectivity

MP99 — Fri, 18 Jul 2025 16:05:32 GMT

Thank you for the prompt response/interventions, much appreciated. Somehow my wife (technical head) has managed to resolve some connectivity. Sonos is outstanding which may be a separate issue.

many thanks again.

Re: Connectivity

JimM1 — Fri, 18 Jul 2025 16:12:30 GMT

@MP99 Trust the wife, they get frustrated with all the stupid wi-fi much quicker, and if you DO happen to have sky Max white hub, then look at the wpa mode off operation, WPA2-PSK will more than likely be best!