topic Re: Internet in Broadband

Internet

Clearminds76 — Fri, 18 Jul 2025 15:26:40 GMT

My internet has not been installed when will it be installed as you need to dig up the ground

Re: Internet

Highlinder — Fri, 18 Jul 2025 15:47:27 GMT

@Clearminds76 Did you get no information from Openreach about doing the outdoor work to connect the proprty to the full fibre network? They would normally send out a text to see if you are okay or a email with a form to give the go ahead.

Re: Internet

Clearminds76 — Fri, 18 Jul 2025 15:52:12 GMT

Heard nothing the fixed the box and drilled a hole that's it

Re: Internet

Clearminds76 — Wed, 13 Aug 2025 08:43:41 GMT

When is my internet due to be installed as you have taken payment however installation has still not been done. Permission has been given for you to dig outside which is required for installation

One very disappointed customer

Re: Internet

TimmyBGood — Wed, 13 Aug 2025 09:13:01 GMT

@Clearminds76 wrote:

Permission has been given for you to dig outside which is required for installation

Neither Sky or any other Openreach client ISP does excavating or duct work: that's strictly the remit of Openreach and its subcontractors (or their equivalent in ROI)

Our installation (BT Broadband) took around three months because there was a metre of pavement digging involved.

Re: Internet

Daniel0210 — Wed, 13 Aug 2025 09:37:09 GMT

@Clearminds76

For your information you aren’t contacting Sky Customer Services on here so we haven't taken a payment or arranged any digging outside. This is a customer led discussion forum where Sky customers are available to try to help other customers.