topic Re: I need an engineer but when calling it doesn’t help in Broadband

I need an engineer but when calling it doesn’t help

Tarap03 — Fri, 18 Jul 2025 15:38:36 GMT

I need an engineer to come to my home I've recently gotten internet the hub wont work I need someone to look at it as I've I look after a child that has special needs and have a child of my own I need it working as it's my only way of getting contact with anyone in cases of an emergency and I'm not happy that I'm paying for something that isn't working i also payed for an engineer to come out through sky and there still not out or Made contact about coming out

Re: I need an engineer but when calling it doesn’t help

GD1 — Fri, 18 Jul 2025 15:43:01 GMT

@Tarap03 An engineer won't be sent unless there is a line fault. And one certainly couldn't be sent on the back of a post from an unlinked account.

What issues are you having with the hub, in what way isn't it working?

Re: I need an engineer but when calling it doesn’t help

Daniel0210 — Fri, 18 Jul 2025 15:44:59 GMT

@Tarap03

You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Who did you pay to come out? Apart from a potential appointment at a weekend you don't pay extra.

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.