https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5038678#M503656 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4436198">@Jamie193</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Fri, 18 Jul 2025 10:25:29 GMT Highlinder 2025-07-18T10:25:29Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5038663#M503651 <P>My open reach los light is red I have no internet connection&nbsp;</P> Fri, 18 Jul 2025 10:13:24 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5038663#M503651 Jamie193 2025-07-18T10:13:24Z https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5038678#M503656 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4436198">@Jamie193</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Fri, 18 Jul 2025 10:25:29 GMT https://helpforum.sky.com/t5/Broadband/Wifi/m-p/5038678#M503656 Highlinder 2025-07-18T10:25:29Z