https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5038365#M503589 <P>Hi, have came home tonight and I have no WiFi. My phone won't connect says the WiFi is unavailable and my sky Q is saying no internet connection. All 3 green lights are showing on the router but it's still not working. I have switched it off and on and it's still not working.&nbsp;</P> Thu, 17 Jul 2025 18:39:54 GMT Leeseylou33 2025-07-17T18:39:54Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5038365#M503589 <P>Hi, have came home tonight and I have no WiFi. My phone won't connect says the WiFi is unavailable and my sky Q is saying no internet connection. All 3 green lights are showing on the router but it's still not working. I have switched it off and on and it's still not working.&nbsp;</P> Thu, 17 Jul 2025 18:39:54 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5038365#M503589 Leeseylou33 2025-07-17T18:39:54Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5038366#M503590 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4121455">@Leeseylou33</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 17 Jul 2025 18:41:50 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5038366#M503590 caesarome 2025-07-17T18:41:50Z