https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5037965#M503515 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4435576">@Baz59</a>&nbsp; the community needs a little bit more information in order to help you. How long has your broadband been down and have you&nbsp; ran the service checker. If you haven't follow the directions in the link below.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 17 Jul 2025 10:56:21 GMT Highlinder 2025-07-17T10:56:21Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5037959#M503514 <P>WiFi down</P> Thu, 17 Jul 2025 10:49:56 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5037959#M503514 Baz59 2025-07-17T10:49:56Z https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5037965#M503515 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4435576">@Baz59</a>&nbsp; the community needs a little bit more information in order to help you. How long has your broadband been down and have you&nbsp; ran the service checker. If you haven't follow the directions in the link below.</P><P>&nbsp;</P><P>Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 17 Jul 2025 10:56:21 GMT https://helpforum.sky.com/t5/Broadband/Wifi-down/m-p/5037965#M503515 Highlinder 2025-07-17T10:56:21Z