https://helpforum.sky.com/t5/Broadband/BG-OUTDOOR-TWIN-SOCKET/m-p/5037886#M503508 <P>I have fitted the BG outdoor twin socket I can't get it to connect even after I have disabled the 5G</P> Thu, 17 Jul 2025 09:50:49 GMT Ge-off1 2025-07-17T09:50:49Z https://helpforum.sky.com/t5/Broadband/BG-OUTDOOR-TWIN-SOCKET/m-p/5037886#M503508 <P>I have fitted the BG outdoor twin socket I can't get it to connect even after I have disabled the 5G</P> Thu, 17 Jul 2025 09:50:49 GMT https://helpforum.sky.com/t5/Broadband/BG-OUTDOOR-TWIN-SOCKET/m-p/5037886#M503508 Ge-off1 2025-07-17T09:50:49Z https://helpforum.sky.com/t5/Broadband/BG-OUTDOOR-TWIN-SOCKET/m-p/5037912#M503509 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4435527">@Ge-off1</a>&nbsp;</P> <P>&nbsp;</P> <P>White or black Sky Hub?</P> <P>&nbsp;</P> <P>On a white Max Hub it's typically necessary to move the default wireless encryption from WPA3-T to WPA2&nbsp;</P> <P>&nbsp;</P> <P>Of course there's always the possibility that the device is out of range...</P> Thu, 17 Jul 2025 10:16:34 GMT https://helpforum.sky.com/t5/Broadband/BG-OUTDOOR-TWIN-SOCKET/m-p/5037912#M503509 TimmyBGood 2025-07-17T10:16:34Z https://helpforum.sky.com/t5/Broadband/BG-OUTDOOR-TWIN-SOCKET/m-p/5038252#M503570 <P>When you fitted the socket did you use both the earth wire connection points on the back as one is for the socket and one for the WiFi connection?</P><P>first time I attempted the connection a forgot to save when disabling the 5g until I did that it wouldn't connect in the app</P> Thu, 17 Jul 2025 16:28:24 GMT https://helpforum.sky.com/t5/Broadband/BG-OUTDOOR-TWIN-SOCKET/m-p/5038252#M503570 mormegil 2025-07-17T16:28:24Z