topic Fibre box install in Broadband

Fibre box install

Woody376 — Thu, 17 Jul 2025 09:25:35 GMT

I'm due to getvsky Fibre to the home next Tiesday and was told a sky/openreach engineer would be round to fit a box on the outside of my home. There was a van outside yesterday but they were at next doors house. I was wondering how I find out if they have 1 gone to the wrong property or 2 when mine is likely to be fitted? Thanks in advance

Re: Fibre box install

GD1 — Thu, 17 Jul 2025 09:26:50 GMT

@Woody376 wrote:
I'm due to getvsky Fibre to the home next Tiesday and was told a sky/openreach engineer would be round to fit a box on the outside of my home. There was a van outside yesterday but they were at next doors house. I was wondering how I find out if they have 1 gone to the wrong property or 2 when mine is likely to be fitted? Thanks in advance

Unfortunately no one can tell you if the engineer was for you or not, what does your order tracking show?

Re: Fibre box install

Woody376 — Thu, 17 Jul 2025 09:44:19 GMT

It just says the conversion kit has been delivered, which was just an ethernet cable.

And the next 2 steps sky full Fibre activation says activation due and sky full Fibre install says in progress