topic Re: No internet connection in Broadband https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5037602#M503421 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4435180">@Lauren210</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 16 Jul 2025 18:50:55 GMT caesarome 2025-07-16T18:50:55Z No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5037522#M503393 <P>Message says "it looks like you do not have internet connection right now if you're already set up we'll keep trying to connect&nbsp;</P> Wed, 16 Jul 2025 17:10:54 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5037522#M503393 Lauren210 2025-07-16T17:10:54Z Re: No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5037602#M503421 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4435180">@Lauren210</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 16 Jul 2025 18:50:55 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5037602#M503421 caesarome 2025-07-16T18:50:55Z