WiFi coverage

Annied68 — Wed, 16 Jul 2025 16:38:07 GMT

Recently changed to sky broadband and now we don't get Internet on the patio/ garden. Also have new cameras on the house and Internet connection is intermittent. How can we get better coverage please? Thanks

Re: WiFi coverage

TimmyBGood — Wed, 16 Jul 2025 17:08:39 GMT

@Annied68

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: WiFi coverage

TimmyBGood — Wed, 16 Jul 2025 17:09:58 GMT

@Annied68

Perhaps note that the wording of the 'guarantees' specifically only refers to indoor spaces.

topic Re: WiFi coverage in Broadband

WiFi coverage

Re: WiFi coverage

Re: WiFi coverage