topic Internet keeps dropping in Broadband

Internet keeps dropping

The_Reeds — Wed, 16 Jul 2025 10:42:03 GMT

Hello,

We're having to reset our hub at least 2/3 times a day as our internet keeps dropping out.
Once the hub has been reset it's ok for a while but then drops out after awhile.
I've had to reset it a couple of times this morning but it hasn't lasted that long until it drops out again.

Re: Internet keeps dropping

Highlinder — Wed, 16 Jul 2025 12:09:50 GMT

@The_Reeds black or white router from Sky?

Re: Internet keeps dropping

The_Reeds — Wed, 16 Jul 2025 13:36:15 GMT

A black one.

Re: Internet keeps dropping

jamesn123 — Wed, 16 Jul 2025 13:43:50 GMT

Hi @The_Reeds

Please post your router stats and we can see if there is an obvious issue

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346