https://helpforum.sky.com/t5/Broadband/LOS-LIGHT-IS-OFF/m-p/5037155#M503287 <P>All lights except LOS is off. Why?</P> Wed, 16 Jul 2025 09:50:01 GMT Maggie97 2025-07-16T09:50:01Z https://helpforum.sky.com/t5/Broadband/LOS-LIGHT-IS-OFF/m-p/5037155#M503287 <P>All lights except LOS is off. Why?</P> Wed, 16 Jul 2025 09:50:01 GMT https://helpforum.sky.com/t5/Broadband/LOS-LIGHT-IS-OFF/m-p/5037155#M503287 Maggie97 2025-07-16T09:50:01Z https://helpforum.sky.com/t5/Broadband/LOS-LIGHT-IS-OFF/m-p/5037163#M503290 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4434836">@Maggie97</a>&nbsp;You NEVER want to see anything lit on the LOS as it means (Loss Off Signal) and it is an alarm condition, get it lit and you will have NO broadband what so ever!</P> Wed, 16 Jul 2025 10:04:22 GMT https://helpforum.sky.com/t5/Broadband/LOS-LIGHT-IS-OFF/m-p/5037163#M503290 JimM1 2025-07-16T10:04:22Z https://helpforum.sky.com/t5/Broadband/LOS-LIGHT-IS-OFF/m-p/5037229#M503306 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4434836">@Maggie97</a>&nbsp;</P> <P>This indicates a loss of light down the fibre cable which is often one of two things, the fibre cable is damaged, or there is a problem at your exchange.&nbsp;</P> <P>Have you tried running the line test on the My Sky app to see if it picks up a fault?</P> Wed, 16 Jul 2025 11:25:17 GMT https://helpforum.sky.com/t5/Broadband/LOS-LIGHT-IS-OFF/m-p/5037229#M503306 jamesn123 2025-07-16T11:25:17Z