topic Poor performance in Broadband

Poor performance

Omid+Agha — Tue, 15 Jul 2025 19:07:33 GMT

Sadly I have to report the extremely disappointing poor performance with our broadband service. I have reported it previously and nothing has improved. We pay for a 150 Mbps service where 100 Mbps is guaranteed. We hardly get 30 Mbps specially at night. This is not acceptable and I'm extremely disappointed after all these years of service from Sky. Please cotact me urgently with a solution. Omid Aminian.

Re: Poor performance

JimM1 — Tue, 15 Jul 2025 20:07:58 GMT

@Omid+Agha Did you call to sky the first time that you reported it?

Re: Poor performance

Omid+Agha — Wed, 16 Jul 2025 09:47:44 GMT

Yes I did. And once more now

Re: Poor performance

JimM1 — Wed, 16 Jul 2025 09:50:00 GMT

@Omid+Agha That's the way to keep going then and posting on the Forum you are not talking to sky just customers like yourself!

Re: Poor performance

jamesn123 — Wed, 16 Jul 2025 11:23:42 GMT

Hi @Omid+Agha

How are you measuring the speed? The guaranteed minimum is not guaranteed over WiFi, only ethernet.