topic Re: Delayed full fibre installation automatic compensation in Broadband

Delayed full fibre installation automatic compensation

TonyWheat — Tue, 15 Jul 2025 16:45:27 GMT

Ordered full fibre broadband for installation 26 Feb 25, finally installed 14 July 25. Delays were down to Open reach having not properly connected the property. During one of the many updates an advisor mentioned we would be elligible for the £6.24 a day compensation because we were unable to get any sort of broadband to the property whilst waiting. Not sure on the detail and if we are actually are eligible , I understand it is automatic but wonder if there is anything we need to do.

Re: Delayed full fibre installation automatic compensation

Highlinder — Tue, 15 Jul 2025 16:57:28 GMT

@TonyWheat You could contact Sky and see what they say to you in regards to what the next steps are.

Re: Delayed full fibre installation automatic compensation

Chrisee — Tue, 15 Jul 2025 16:57:39 GMT

@TonyWheat thecdetails of how the autocompensation works are here Customer Auto-Compensation | Sky Help | Sky.com

It takes roughly 4 weeks to come through and is used as a credit on the account so you should get quiteca long time of free broadband. 😀

Re: Delayed full fibre installation automatic compensation

mormegil — Tue, 15 Jul 2025 21:45:52 GMT

You will get a letter/text or email from sky once the auto comp has been calculated no one at sky can speed up the automation

once you receive the notification you can then decide if you want to keep it as a credit on your account or, depending on the amount, have it transferred to your bank account by calling sky