topic Re: Live-Chat req. for assistance with new broadband setup in Broadband

Live-Chat req. for assistance with new broadband setup

akarney — Mon, 01 Jul 2024 10:52:57 GMT

Hi!

Can I please receive a live-chat invite to speak to a sky agent re my new broadband setup?

I cannot do phone calls.

Many thanks!

Re: Live-Chat req. for assistance with new broadband setup

GD1 — Mon, 01 Jul 2024 10:53:48 GMT

@akarney What is the issue with your broadband setup?

Re: Live-Chat req. for assistance with new broadband setup

akarney — Mon, 01 Jul 2024 10:56:48 GMT

I ordered the broadband Sat. and hope it will arrive tomorrow.

However in the confirmation email it stated it will only go live Friday July 5th and in a later text message it switched to Monday the 8th.

Is there any way to get it to work sooner? I need it ASAP.

Re: Live-Chat req. for assistance with new broadband setup

Daniel0210 — Mon, 01 Jul 2024 11:30:11 GMT

@akarney wrote:

I cannot do phone calls.

@akarney

If you only ordered it on Saturday there is normally a minimum 10 working day run it time.

If you can't do phone calls due to health or medical reasons it could be beneficial being registered with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

This link may also provide further advice
https://www.sky.com/help/articles/third-party-assistance

Re: Live-Chat req. for assistance with new broadband setup

TimmyBGood — Mon, 01 Jul 2024 12:07:57 GMT

@akarney wrote:

I ordered the broadband Sat. and hope it will arrive tomorrow.

Unfortunately even if all the cable infrastructure is already in place to deliver the data circuit and they shipped a router immediately, no Openreach ISP can provide broadband service on anything like that timescale because as @Daniel0210 indicates Openreach has a substantial lead time built into their workflow. Activation on July 8th for an order placed June 29th would actually be rather ahead of their target time.

Re: Live-Chat req. for assistance with new broadband setup

sally07390 — Tue, 15 Jul 2025 13:39:26 GMT

I have been asked to call. this is to check you have correct bank details. I am due a credit

Re: Live-Chat req. for assistance with new broadband setup

Daniel0210 — Tue, 15 Jul 2025 13:42:24 GMT

@sally07390 wrote:

I have been asked to call. this is to check you have correct bank details. I am due a credit

@sally07390

Then you need to call. You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.