topic Re: Wi fi issues in Broadband

Wi fi issues

macbun — Tue, 15 Jul 2025 09:35:01 GMT

Hello upgraded to Full fibre 300 with guaranteed wifi in every room about a month ago. Issues ever since. WiFi keeps dropping out to the extent that Ring and games consoles sometimes won't connect as it says weak signal. All was fine on my old contract which was 150 fibre. tried all the usual tips, restarting, moving hub around the house etc but no good any advice please. thanks

Re: Wi fi issues

Highlinder — Tue, 15 Jul 2025 10:04:56 GMT

@macbun When you upgraded to fibre 300 did you change router or is this the same router you had when you had fibre 150?

Re: Wi fi issues

macbun — Tue, 15 Jul 2025 10:21:32 GMT

Hello thanks for the reply.

I got a brand new router when I upgraded.

Thanks

Re: Wi fi issues

Highlinder — Tue, 15 Jul 2025 10:37:16 GMT

@macbun Which router did you have before the upgrade from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Wi fi issues

macbun — Tue, 15 Jul 2025 11:11:47 GMT

Hello, I think it was the broadband hub.

I did have sky Q at the same time, but when I upgraded the broadband I ditched sky tv completely

Thanks

Re: Wi fi issues

JimM1 — Tue, 15 Jul 2025 12:07:26 GMT

@macbun Did the link @Highlinder supplied not help to see which one!

Re: Wi fi issues

macbun — Tue, 15 Jul 2025 12:10:32 GMT

Hello.

please see my previous answer

Re: Wi fi issues

JimM1 — Tue, 15 Jul 2025 12:12:42 GMT

@macbun Got it... No problem!

Re: Wi fi issues

Highlinder — Tue, 15 Jul 2025 12:29:22 GMT

@macbun Do you still have the broadband hub or did you send it back? As that hub would have done the job just as well.

Re: Wi fi issues

macbun — Tue, 15 Jul 2025 13:10:35 GMT

They asked for it back, and I sent it back.

They provided a brand new one (white in colour)

Re: Wi fi issues

Highlinder — Tue, 15 Jul 2025 13:16:02 GMT

@macbun I would have kept the black one for a bit to see if the new white one worked okay and then when it did not work as well called them so you could send the white one back and kept using the black one.