topic Re: Broadband issues in Broadband

Broadband issues

Dochouse — Tue, 15 Jul 2025 09:41:05 GMT

We have been having connection issues this past 3 weeks. My son plays games online, his room upstairs and has done without issue for a few years but this past 3 weeks the connection drops off mid game and take ages to reconnect. He has been blocked from his valorant account for leaving games. We use a sky booster and normally don't have any issues. When happens all devices looses connection.

Re: Broadband issues

peter-marlow+1966 — Tue, 15 Jul 2025 09:55:28 GMT

I would ring sky about this and ask them to check the line. And also use the service checker in the my sky app, broadband to run a check aswell

Re: Broadband issues

Highlinder — Tue, 15 Jul 2025 09:56:25 GMT

@Dochouse Black or white router from Sky?

Re: Broadband issues

Dochouse — Tue, 15 Jul 2025 10:38:05 GMT

It's a black router, I have done the broadband and WiFi checker on the app but not issues diagnosed.

Re: Broadband issues

Dochouse — Tue, 15 Jul 2025 10:39:19 GMT

I have used the service checker on the app but came up that everything was fine.

Re: Broadband issues

Highlinder — Tue, 15 Jul 2025 10:45:09 GMT

@Dochouse Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346#

Re: Broadband issues

Dochouse — Tue, 15 Jul 2025 10:54:03 GMT

Re: Broadband issues

Highlinder — Tue, 15 Jul 2025 11:14:41 GMT

@Dochouse When these drops happen does the connection drop or does the Wi-Fi light just change colour? Seems odd the the Wi-Fi is the only thing that has dropped out in the 145 hours uptime going by your router stats. Can you keep an eye on it and if it happens again can you post your router stats again.