topic Re: Internet connection in Broadband https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5036066#M502912 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4433906">@Asia1</a>&nbsp;</P> <P>Try rebooting your hub at the mains and if that doesn't help then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 14 Jul 2025 21:20:20 GMT caesarome 2025-07-14T21:20:20Z Internet connection https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5036051#M502908 Connect with no internet Mon, 14 Jul 2025 20:57:00 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5036051#M502908 Asia1 2025-07-14T20:57:00Z Re: Internet connection https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5036066#M502912 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4433906">@Asia1</a>&nbsp;</P> <P>Try rebooting your hub at the mains and if that doesn't help then try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 14 Jul 2025 21:20:20 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5036066#M502912 caesarome 2025-07-14T21:20:20Z