topic Once again waiting for an engineer in Broadband

Slow wifi

Knora — Sat, 14 Jun 2025 08:36:02 GMT

Following a fault fix the WiFi began cutting out briefly and with slow downloads. A check showed poor connection to the hub. Today a further check showed that I had had less than the guaranteed speed for more than 3 days in the last 30, please call to claim. Got through, passed to virtual assistant who asked various questions then said sorry they couldn't help me today and said to try you. Any suggestions how I actually get to speak to someone?

Re: Slow wifi

JimM1 — Sat, 14 Jun 2025 08:56:25 GMT

@Knora Same process as before and ask for technical help, see if it gets you to CS and person to speak to.

Re: Slow wifi

Knora — Sat, 14 Jun 2025 09:42:07 GMT

Thank you, tried again and now have engineer coming on Monday. Sky very difficult to get hold of!

Once again waiting for an engineer

Knora — Mon, 14 Jul 2025 17:55:40 GMT

Exactly one month ago an engineer called because of problems with Sky streaming. She said my broadband speed was too low did what she could and arranged for a new hub. This afternoon connection kept dropping out and tv kept buffering. Have no tv or reliable broadband, and an engineer visit is being arranged. This twice in a month, I am not happy!

Re: Once again waiting for an engineer

JimM1 — Mon, 14 Jul 2025 19:57:16 GMT

@KnoraWhat speed and package are you on from sky, too the hub what is the normal kind of speed that you expect to get and when streaming have you ever been able to do that before. Intermittent line faults are hard to get sorted out at times!