topic Re: NowTV Broadband in Broadband

NowTV Broadband

Theonlytexaspet — Wed, 09 Jul 2025 20:02:21 GMT

I have Nowtv broadband, I received email that it was going to be provided by Sky and it disappeared from NowTv account. I don't know how to access my broadband on Sky. No details were sent. I've emailed, created same user id. And nothing? I'm still paying for it, but no way to find my account? Anyone else had this issue?

thanks

Alex

Re: NowTV Broadband

Chrisee — Thu, 10 Jul 2025 06:47:26 GMT

@Theonlytexaspet I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Given the chat agent will need to identify your account have your bank details that you use to pay the bills to hand as hopefully they can use these to take you through the security questions.

Re: NowTV Broadband

Theonlytexaspet — Thu, 10 Jul 2025 07:04:00 GMT

Thank you 🙂

Re: NowTV Broadband

Lisa-P1987 — Thu, 10 Jul 2025 08:05:08 GMT

Thanks for escalating this. We’ve sent Theonlytexaspet an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: NowTV Broadband

JulieG2 — Fri, 11 Jul 2025 12:19:04 GMT

I have exactly the same p;roblem as @Theonlytexaspet .

Can this be forwarded also to Sky please?

NOW Broadband impossible to access account

JulieG2 — Fri, 11 Jul 2025 13:46:40 GMT

Same issue as @Theonlytexaspet regarding NOW TV Broadband account

Hi there - impossible to find any details of my account with Sky for NOW TV Broadband - or at least, that's what it used to be called!

As he said too, am still p;aying for it of course!

Thanks in advance for any help

Re: NOW Broadband impossible to access account

Chrisee — Fri, 11 Jul 2025 15:50:26 GMT

@JulieG2 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here forchow tge escalation works Escalating a post to a Sky expert | Sky Community

Re: NowTV Broadband

Lisa-P1987 — Fri, 11 Jul 2025 16:12:08 GMT

Thanks for escalating. Our community messaging team does now have access to these Now/Sky accounts,

Please use the contact info on the bottom of this link Your Sky Contract | Sky Help | Sky.com | Sky Help | Sky.com to contact our team regarding your account @JulieG2 and @Theonlytexaspet

Re: NowTV Broadband

Theonlytexaspet — Fri, 11 Jul 2025 16:22:00 GMT

Hi all following, I was told to talk to someone in their chat after waiting half hour in queue they told me it's handled by a dedicated team and to call a number. For some reason this community won't let me share that number, but if anyone wants it, send me a message.

im calling on Monday and will provide an update.

thanks

Alex

Re: NowTV Broadband

JulieG2 — Fri, 11 Jul 2025 20:59:29 GMT

Lisa-P1987

I'm new to this forum, so still finding my way around how to use it.

Your information leads to nothing connected with Nowtv and nothing that offers a private chat.

Re: NowTV Broadband

JulieG2 — Fri, 11 Jul 2025 21:02:06 GMT

Or a way to contact your team.

Re: NowTV Broadband

Theonlytexaspet — Fri, 11 Jul 2025 21:21:11 GMT

The number they gave and forgive me, won't let me post the full number, will have to write the numbers 03442 fourty one fourty one fourty one

Re: NowTV Broadband

chester24 — Mon, 14 Jul 2025 16:44:53 GMT

Same problem as above....I also can't access NOW Broadband account.

Re: NowTV Broadband

Teenlang — Sun, 27 Jul 2025 09:05:45 GMT

I'm Having the same problem , I help my mum by managing her account - just noticed that she is paying Now, and her Sky TV - I would like to take up the offer at £39/ month for the broadband and TV package, but I'm going round in circles

Re: NowTV Broadband

EdwJ — Mon, 28 Jul 2025 20:31:01 GMT

Same problem, help me please

Re: NowTV Broadband

Theonlytexaspet — Mon, 28 Jul 2025 20:34:25 GMT

I spoke to someone today at Sky. Who confirmed that Broadband should still be showing in my NowTv account and that it was an error that they were aware about. No timeline on when it would be fixed. But that it should reappear in the NowTV account. I'm wondering if someone else at Sky can confirm this?

thanks

Alexei

Re: NowTV Broadband

Chrisee — Wed, 30 Jul 2025 06:48:31 GMT

I asked a Sky contact to look into the problem of why Sky agents cannot help. The reason why they cannot provide support is due to the fact they cannot acccess NowTV Broadband customers accounts as the two systems are separate. .

Where this happens you will need to talk to Now TVs broadband telephone support team whose number is listed on this link https://bestbroadbanddeals.co.uk/broadband/providers/now/contact/

Re: NowTV Broadband

Kayjay23 — Sat, 16 Aug 2025 14:18:52 GMT

I am also having this issue. Can anyone help with a number to call to sort this out

Re: NowTV Broadband

JimM1 — Sat, 16 Aug 2025 16:34:11 GMT

@Kayjay23 The link above has the number did that not work for you!

Re: NowTV Broadband

Kayjay23 — Sat, 16 Aug 2025 17:19:49 GMT

No it didn't