topic Internet connection led is off in Broadband

Internet connection led is off

Funmilayo — Mon, 14 Jul 2025 16:15:12 GMT

Hi, I've just got my WiFi box and I've tried setting it up but nothing works the internet LED remains off I've tried countless things but nothing works. Would really appreciate some help right now

Thanks in advance!

Re: Internet connection led is off

Highlinder — Mon, 14 Jul 2025 16:38:20 GMT

@Funmilayo Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Internet connection led is off

JimM1 — Mon, 14 Jul 2025 17:08:39 GMT

@Funmilayo What was the activation date that sky gave you for Broadband to go live!