topic Re: No internet since yesterday SW11 in Broadband

No internet since yesterday SW11

Irene43 — Mon, 14 Jul 2025 11:54:41 GMT

Have been with no internet since yesterday. First was informed of an outage yesterday then this morning no outage in the area but when checking on the app it says we cannot find your HUB( I have a black one) , of course the HUN HAS POWER ON, checked cables multiple times and reset multiple times.The engineer it didn't come as promised, and I am going to lose a working day as I work from home. Can someone help or not?!?

Re: No internet since yesterday SW11

GD1 — Mon, 14 Jul 2025 12:01:54 GMT

@Irene43 Have you reported the fault to Sky? Sky/Openreach don't send engineers out on weekends for broadband faults as domestic broadband doesn't have that option.

Also note once reported the SLA for faults is 2 working days from being reported, working from home gives you no greater priority

Re: No internet since yesterday SW11

Irene43 — Mon, 14 Jul 2025 12:43:11 GMT

Yes I have reported it many thanks. The lady at the phone said 24h guess she lied?

Re: No internet since yesterday SW11

JimM1 — Mon, 14 Jul 2025 12:57:29 GMT

@Irene43 Would be very surprised if the agent had any specific knowledge to the actual OR Fault condition and gave the 24hr as a maybe that is what it takes timescale, you can only hang fire to see what happens, do you have a poor mobile signal area wise, you could hotspot or tether if that helps get you out off a bind! Rely on broadband then you need to look at a back up plan!