https://helpforum.sky.com/t5/Broadband/Retuning-broad-equipment/m-p/5035477#M502743 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4433321">@Ant1382</a>&nbsp;</P> <P>The engineer shouldn't have taken your equipment as it up to you to return it via Royal Mail so it can be tracked, so have you been asked to return it or have you been sent an email saying you have not returned it. Either way you will have to call Sky and explain this to them.</P> Mon, 14 Jul 2025 11:11:55 GMT caesarome 2025-07-14T11:11:55Z https://helpforum.sky.com/t5/Broadband/Retuning-broad-equipment/m-p/5035463#M502740 <P>Broadband equipment already returned when the engineer installed new broadband he took the old equipment with him</P> Mon, 14 Jul 2025 10:50:01 GMT https://helpforum.sky.com/t5/Broadband/Retuning-broad-equipment/m-p/5035463#M502740 Ant1382 2025-07-14T10:50:01Z https://helpforum.sky.com/t5/Broadband/Retuning-broad-equipment/m-p/5035477#M502743 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4433321">@Ant1382</a>&nbsp;</P> <P>The engineer shouldn't have taken your equipment as it up to you to return it via Royal Mail so it can be tracked, so have you been asked to return it or have you been sent an email saying you have not returned it. Either way you will have to call Sky and explain this to them.</P> Mon, 14 Jul 2025 11:11:55 GMT https://helpforum.sky.com/t5/Broadband/Retuning-broad-equipment/m-p/5035477#M502743 caesarome 2025-07-14T11:11:55Z