Intermittent Wi-Fi

leonwill — Mon, 14 Jul 2025 10:45:41 GMT

Hi, we are experiencing intermittent wi-fi throughout the day.

The signal drops out for arond 5 to 10 minutes at a time and is making use of the wi-fi really difficult.

This issue is worst at around 10pm in the evening, and began a few weeks ago after our connection was fixed after a storm.

Please can you investigate further.

Thanks,

Leon Williams

Re: Intermittent Wi-Fi

JimM1 — Mon, 14 Jul 2025 12:09:07 GMT

@leonwill Run the diagnostic service checker so it has a look at your connection to start with! Link is below.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start