topic Re: Poor WiFi strength in Broadband

Poor WiFi strength

SuzieDvs — Sun, 13 Jul 2025 15:40:31 GMT

Hi our wifi has been poor for last couple of months. Sat boxes keep disconnecting,Netflix doesn't load/play reliably and our Sonos system doesn't connect properly either

Re: Poor WiFi strength

Highlinder — Mon, 14 Jul 2025 07:20:51 GMT

@SuzieDvs Before this happend have you changed any hardware within the property for your broadband. That is changing your router for a newer model?

Re: Poor WiFi strength

SuzieDvs — Mon, 14 Jul 2025 08:05:13 GMT

No changes at all

Re: Poor WiFi strength

Halfpint75 — Mon, 14 Jul 2025 08:30:06 GMT

I've had the same issue but going on longer. Sky then told me I was eligible to upgrade my router - hey sent a new one - and things have been even worse. The only thing that works is my husbands laptop as it's connected by Ethernet cable. I've bought a dual WiFi extender and done everything the internet can tell me to try and I'm at my wits end as I work from home 3-4 days a week and it's getting ridiculous. I'm about to order an extra long Ethernet cable so I can at least work!

Re: Poor WiFi strength

SuzieDvs — Mon, 14 Jul 2025 08:49:56 GMT

Sorry to hear your experiencing the same. We've used all of our mobile data as the WiFi if simply non existent

Re: Poor WiFi strength

Highlinder — Mon, 14 Jul 2025 09:43:19 GMT

@Halfpint75 Do you still have the older router that you can put back in place of the new router?

Re: Poor WiFi strength

Highlinder — Mon, 14 Jul 2025 09:44:00 GMT

@SuzieDvs Do you have a black or white router from Sky?

Re: Poor WiFi strength

SuzieDvs — Mon, 14 Jul 2025 09:54:10 GMT

It is white. We switched to sky earlier ths year from BT, so it's new router from sky

Re: Poor WiFi strength

Highlinder — Mon, 14 Jul 2025 10:05:44 GMT

@SuzieDvs Do you have a max subscription as part of your broadband subscription with Sky?

Re: Poor WiFi strength

SuzieDvs — Mon, 14 Jul 2025 11:01:58 GMT

No we don't but we as working ok until just recently. Reluctant to be forced to upgrade as again it will only be a matter of time before the connection a poor

Re: Poor WiFi strength

Zoe163 — Wed, 26 Nov 2025 11:13:56 GMT

My tv keeps jumping off apps and app on my phone like to my home hive will not connect I have having to keep switching everything off and rebooting it

Re: Poor WiFi strength

JimM1 — Thu, 27 Nov 2025 10:45:23 GMT

@Zoe163 Same question to the old post, black or white sky hub being used with your connection?