Wifi keeps dropping

Darren622 — Sun, 13 Jul 2025 12:58:09 GMT

For the last few months on average once a month the broadband drops out. My sky up says everything is good but my tv etc is buffering and my phones says no signal.

Once I switch my sky box off and reset every it works for another week or so.

I'm getting bored of talking with bots and getting told there are no issues.

If not rectified I will not be renewing my contract later this year.

Warm regards

Re: Wifi keeps dropping

Daniel0210 — Sun, 13 Jul 2025 13:26:03 GMT

@Darren622

Suggesting you'll not renew is irrelevant here. You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Wi-Fi is basically the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

topic Wifi keeps dropping in Broadband

Wifi keeps dropping

Re: Wifi keeps dropping