topic Re: Internet off & on in Broadband

Internet off & on

Gbob1 — Sat, 12 Jul 2025 10:20:20 GMT

My broadband box keeps turning off and on and showing orange light on box but when I check connection it says everything is ok

Re: Internet off & on

Daniel0210 — Sat, 12 Jul 2025 10:24:09 GMT

@Gbob1
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

Re: Internet off & on

Gbob1 — Sat, 12 Jul 2025 12:35:24 GMT

I've tried all steps, I'm not a sky talk customer so what number do I contact them on

Re: Internet off & on

Daniel0210 — Sat, 12 Jul 2025 12:37:00 GMT

@Gbob1

You are a Sky Talk customer. You've just decided to not plug a handset into the system.

If the issue is not something we can help you with, call Sky by dialling 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The forum filters don’t allow the posting of full phone numbers on here.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.