topic Re: No internet in Broadband https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5034175#M502342 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432238">@Matt288</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 12 Jul 2025 09:19:07 GMT caesarome 2025-07-12T09:19:07Z No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5034102#M502322 <P>We have connected the router but there is no internet the middle light is not working&nbsp;</P> Sat, 12 Jul 2025 07:19:02 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5034102#M502322 Matt288 2025-07-12T07:19:02Z Re: No internet https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5034175#M502342 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432238">@Matt288</a>&nbsp;</P> <P>This explains the lights on the hubs:<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P><BR />Try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 12 Jul 2025 09:19:07 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5034175#M502342 caesarome 2025-07-12T09:19:07Z