topic Re: Latency and Internet problems in Broadband

Latency and Internet problems

SimonHill — Fri, 11 Jul 2025 14:48:34 GMT

Latency problems of Internet unable to be consistent and resulting in ping/latency spikes going to 1650 all the time and making the Internet not possible to use. Internet struggles at multiple points and struggles to load simple videos when it says it is working fine through the sky broadband website. Problems didn't exist before but have been active for some time.

Re: Latency and Internet problems

Chrisee — Fri, 11 Jul 2025 15:53:44 GMT

@SimonHill can you give some more details such as is this on multiple devices or only one?. How the device(s) are networked and whether yiu have made changes to the network.recently? Lastly how are you measuring the ping is to a soecific site or by using a test like Ooklas Speedtest.net?

Re: Latency and Internet problems

SimonHill — Fri, 11 Jul 2025 16:09:34 GMT

On all devices on the network. The devices are connected via Ethernet and wireless but both are experiencing the same problems, even when plugged into the WiFi directly, the problem has maintained through box changes, pinging using the command console on computers and Internet speed test websites like ookla. Have tried and checked everything that the sky website says but nothing has worked.

Re: Latency and Internet problems

JimM1 — Fri, 11 Jul 2025 16:22:32 GMT

@SimonHill run the command and let it do the whole 10 minutes. When it is finished copy and paste the results as you see below. Do it over Ethernet preferred...

ping bbc.co.uk -n 600

""Ping statistics for 2a04:4e42::81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 17ms, Average = 15ms""

Re: Latency and Internet problems

SimonHill — Fri, 11 Jul 2025 16:35:45 GMT

https://imgur.com/a/RLmm14U This is a link to screenshots of the ping command results. As you can see the ping is incredibly high and inconsistent and occasionally stops for periods of time. This is on Ethernet cable

Re: Latency and Internet problems

SimonHill — Fri, 11 Jul 2025 17:43:43 GMT

Ping statistics for 2a04:4e42::81:
Packets: Sent = 600, Received = 435, Lost = 165 (27% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 3970ms, Average = 746ms

is there a way I can get a engineer to visit? According to the sky website my Internet is fine.

Re: Latency and Internet problems

JimM1 — Fri, 11 Jul 2025 19:31:32 GMT

@SimonHill Yes you have a high packet loss, when you said Ethernet was there anything else on either Ethernet connected like a sky Q mini etc or other wireless wi-fi devices!

Re: Latency and Internet problems

Doc5907 — Fri, 11 Jul 2025 19:53:28 GMT

@SimonHill wrote:
Ping statistics for 2a04:4e42::81:
Packets: Sent = 600, Received = 435, Lost = 165 (27% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 3970ms, Average = 746ms

is there a way I can get a engineer to visit? According to the sky website my Internet is fine.

Think you'll just have to call Sky and request one .

Re: Latency and Internet problems

SimonHill — Fri, 11 Jul 2025 19:55:19 GMT

No it's just got normal devices connected

Re: Latency and Internet problems

JimM1 — Fri, 11 Jul 2025 19:58:42 GMT

@SimonHill May be the best way just run a test for you same FF500 with everything on but i know that my network is GOOD because i have checked it all and every device is confirmed! Also PM'd you!

Ping statistics for 2a04:4e42:400::81:
Packets: Sent = 600, Received = 600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 26ms, Average = 12ms