https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5033839#M502225 <P>My WiFi is not working and when testing it on the app it is saying that there isn't any issues. I have turned the box off and on and also tried to reset. There is only one red light on the internet box.</P><P>can anybody help?</P> Fri, 11 Jul 2025 17:40:42 GMT Jodie101 2025-07-11T17:40:42Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5033839#M502225 <P>My WiFi is not working and when testing it on the app it is saying that there isn't any issues. I have turned the box off and on and also tried to reset. There is only one red light on the internet box.</P><P>can anybody help?</P> Fri, 11 Jul 2025 17:40:42 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5033839#M502225 Jodie101 2025-07-11T17:40:42Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5033892#M502240 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432050">@Jodie101</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 11 Jul 2025 18:51:50 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5033892#M502240 caesarome 2025-07-11T18:51:50Z