Sky keeps not working

Jaf4 — Fri, 11 Jul 2025 16:22:21 GMT

Hi our sky box keeps stopping from working. All checks say it's ok

have to reboot everytime

help!

Re: Sky keeps not working

Daniel0210 — Fri, 11 Jul 2025 16:31:40 GMT

@Jaf4 wrote:

Hi our sky box keeps stopping from working.

I'm presuming you are referring to your hub.

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

topic Sky keeps not working in Broadband

Sky keeps not working

Re: Sky keeps not working