topic Wifi in Broadband

Wifi

Kiki31287 — Fri, 11 Jul 2025 15:44:38 GMT

My internet keeps disconnecting and has been the case for the last couple weeks! I know you know about it as I have had messages saying it's getting fixed and here is some mobile data , the mobile data is no use to me as I don't use it, I would prefer money off my bill as I'm not getting the service I'm paying for! It's also saying there isn't anything wrong with my internet but I have no devices connected to it when I do. when I do the checks but the lights on the hub are red and isn't working on any my devices. I'm seriously thinking about changing my internet service as this is a constant problem

Re: Wifi

Daniel0210 — Fri, 11 Jul 2025 15:54:09 GMT

@Kiki31287
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

The service level agreement in the UK between ISP’s and Openreach for fixing a fault is 2 WORKING DAYS which is the usual quoted time as Openreach claim to fix faults within that timeframe in 85+% of cases.

Auto compensation only applies to a TOTAL loss.

Re: Wifi

JimM1 — Fri, 11 Jul 2025 15:55:04 GMT

@Kiki31287 If you have been dealing with sky on this matter, then continue to do so! Only they will have the history to what is going on with your specific connection!