https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5033439#M502099 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4210252">@KelvinMc</a>&nbsp; In case you're not aware this is a customer helps customer community, as such we can't hell you "what's going on"</P> <P>&nbsp;</P> <P>You'll need to call Sky.</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Fri, 11 Jul 2025 08:43:23 GMT GD1 2025-07-11T08:43:23Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5033433#M502098 <P>I had an engineer attempt to fix my broadband, and despite saying it was</P><P>fixed, it is still not working properly. They said they would tell Sky to send me a new router. I want to know what's going on!!</P> Fri, 11 Jul 2025 08:35:25 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5033433#M502098 KelvinMc 2025-07-11T08:35:25Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5033439#M502099 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4210252">@KelvinMc</a>&nbsp; In case you're not aware this is a customer helps customer community, as such we can't hell you "what's going on"</P> <P>&nbsp;</P> <P>You'll need to call Sky.</P> <P>You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Fri, 11 Jul 2025 08:43:23 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5033439#M502099 GD1 2025-07-11T08:43:23Z