topic Re: WIFI NOT CONNECTING - AGAIN in Broadband

WIFI NOT CONNECTING - AGAIN

B_Otto — Thu, 10 Jul 2025 00:04:39 GMT

Hello,

My WiFi continues to fall out. Initial engineer attended and escalated the issue, he did not resolve matters. I escalated matters and a second engineer attended, seemingly to have solved the issue. Then, without notification an engineer appeared at my home trying to gain access without notification, you can image the implications of an individual attending you personal space without notice, completely unacceptable. However, the system was seemingly fixed therefore person was sent away. Please ensure you notify the home owner when a service person may attend, poor performance of this nature is not excepted, unprofessional and worrying. However, I again have no WiFi connection, but continue to have my full bill direct debited for an inoperable service. I have gone through the standard checks to no avail. It needs to be fixed.

Re: WIFI NOT CONNECTING - AGAIN

JimM1 — Thu, 10 Jul 2025 00:09:32 GMT

@B_Otto Since you appear to have or have had an on going issue, posting on the Forum you are not talking to sky. To address the issue as before you will have to call them to get some assistance.

Re: WIFI NOT CONNECTING - AGAIN

Daniel0210 — Thu, 10 Jul 2025 05:03:34 GMT

@B_Otto wrote:

However, I again have no WiFi connection, but continue to have my full bill direct debited for an inoperable service.

@B_Otto
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Billing continues as normal throughout the period of a fault occurring. Sky and Openreach engineers should be in uniform and will carry company I.D. if you have any doubts about their authenticity.

You will need to contact Sky to report that the fault has returned.