https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5032489#M501886 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4430860">@Charlie211</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 09 Jul 2025 21:48:26 GMT caesarome 2025-07-09T21:48:26Z https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5032385#M501843 <P>We have no internet connection on our tv to our sky puck. When we click on the Home Screen it comes up saying no internet connection.</P><P>&nbsp;</P><P>when we go into settings to fix it the status of our network connection is not connected. With the broadband router coming up with a tick but the connection to internet coming up with a cross.</P><P>&nbsp;</P><P>how do we fix it</P> Wed, 09 Jul 2025 19:02:12 GMT https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5032385#M501843 Charlie211 2025-07-09T19:02:12Z https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5032397#M501846 <P>Is your broabband working on other devices ?</P> Wed, 09 Jul 2025 19:21:32 GMT https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5032397#M501846 caesarome 2025-07-09T19:21:32Z https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5032459#M501877 Not really, it is intermittent like with the tv Wed, 09 Jul 2025 20:42:52 GMT https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5032459#M501877 Charlie211 2025-07-09T20:42:52Z https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5032489#M501886 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4430860">@Charlie211</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 09 Jul 2025 21:48:26 GMT https://helpforum.sky.com/t5/Broadband/Issues-with-wifi/m-p/5032489#M501886 caesarome 2025-07-09T21:48:26Z