topic Re: Help in Broadband

Help

ZCjW — Sat, 05 Jul 2025 19:24:31 GMT

My sky tv constantly freezes and cut outs and doesn't load by my WiFi Works fine And no I do t have sky glass

Re: Help

JimM1 — Sat, 05 Jul 2025 19:34:55 GMT

@ZCjW As you say that you do not have sky Glass, then you do not have a sky branded TV is that correct!

Re: Help

ZCjW — Sat, 05 Jul 2025 21:08:20 GMT

Correct- i bought Internet and sky tv(watching on own tv)

Since installing it has done this which is almost a month now - I cant watch a full episode or movie apps work a little better but still freezes - when I check the sky app and do a troubleshoot nothing is ever "wrong"

Re: Help

JimM1 — Sat, 05 Jul 2025 21:14:00 GMT

@ZCjW Try taking a look through the help link below!

https://www.sky.com/help/articles/connect-devices-to-broadband-start

Re: Help

ZCjW — Sat, 05 Jul 2025 21:16:45 GMT

Thank you i have tried this - do you have number I can call sky directly please

Re: Help

JimM1 — Sat, 05 Jul 2025 21:20:55 GMT

@ZCjW Number is in the link, just see the need more help, and it will be tomorrow now!

https://www.sky.com/help/home

There is a whole Forum on the sky Puck so that you are aware!

Re: Help

ZCjW — Wed, 09 Jul 2025 19:49:58 GMT

Thank you