topic Re: No working internet in Broadband

No working internet

EmilyGill — Wed, 09 Jul 2025 19:03:55 GMT

Internet not working - keeps directing me to diagnostic page and need to select one of three types of hub but ours is nothing like any of the three options. App says WiFi is fine but it is not.

Re: No working internet

caesarome — Wed, 09 Jul 2025 19:20:25 GMT

@EmilyGill

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No working internet

JimM1 — Wed, 09 Jul 2025 20:00:52 GMT

@EmilyGill See the link below and say what hub you have! It's got all four off them!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have