topic Re: Order booster in Broadband

Order booster

Kieron76 — Wed, 09 Jul 2025 14:46:00 GMT

Hi,

I just had a new broadband router fitted today but signal does not reach from its location at front of house to my office upstairs at the back. No surprise really as needed boosters on last contract. I believe I am eligible for a free sky booster please can one be sent out to me.

Regards,

Kieron

Re: Order booster

JimM1 — Wed, 09 Jul 2025 14:56:21 GMT

@Kieron76 Read all the links below, and the 14 day wait also! You will know what you have or have not!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: Order booster

TimmyBGood — Wed, 09 Jul 2025 15:19:12 GMT

@Kieron76

Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: Order booster

Kieron76 — Wed, 09 Jul 2025 15:24:34 GMT

Thanks All,

My Sky contact included a free loan booster, once I got through to the help desk it was a very painless conversation and an told a booster will be with me in a couple of days. All good so far! Fingers crossed.