topic Re: Sky fibre broadband in Broadband

Sky fibre broadband

help+yourself — Wed, 09 Jul 2025 13:56:42 GMT

Had sky super fast broadband installed last week and a week later the BT open reach box is a solid red on the pon section meaning I'm getting no broadband to my property. Can sky sort an engineer out to fix this please

Re: Sky fibre broadband

jamesn123 — Wed, 09 Jul 2025 14:05:22 GMT

Hi @help+yourself

This could be a local issue, have you ran the line test in the My Sky app?

Re: Sky fibre broadband

help+yourself — Wed, 09 Jul 2025 15:02:09 GMT

There's no outages in my area

Re: Sky fibre broadband

help+yourself — Wed, 09 Jul 2025 15:03:15 GMT

Also the sky app can run alone test are there's no broadband connection to the property

Re: Sky fibre broadband

JimM1 — Wed, 09 Jul 2025 15:17:12 GMT

@help+yourself Guess you have no Mobile data connection then! You could also try just switching the ONT off for 5 minutes, it may recover to a steady Green!

Re: Sky fibre broadband

jamesn123 — Wed, 09 Jul 2025 15:16:53 GMT

@help+yourself

I have escalated your post to Sky, look out for a message on the forum. Info about escalations and what to do can be found here

Re: Sky fibre broadband

Mr+Flibbles+86 — Wed, 09 Jul 2025 15:18:53 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.