topic Re: Very Poor Wifi Speede had issues with our wifi speed. in Broadband https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032194#M501777 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3809127">@acc1975</a>&nbsp;</P> <P>Certainly a fault there. Does it not offer you to book an engineer? It should at that speed.&nbsp;</P> Wed, 09 Jul 2025 15:14:25 GMT jamesn123 2025-07-09T15:14:25Z Very Poor Wifi Speede had issues with our wifi speed. https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032153#M501755 <P>For 3 days now we have has very bad wifi service.</P><P>Mbps download 0.21</P><P>Mpbs upload 0.57</P><P>&nbsp;</P><P>All tests have been carried out - reset, power off, cables checked, cables removed etc and it is still awful.</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 09 Jul 2025 14:29:46 GMT https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032153#M501755 acc1975 2025-07-09T14:29:46Z Re: Very Poor Wifi Speede had issues with our wifi speed. https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032171#M501763 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3809127">@acc1975</a>&nbsp;</P> <P>What does it show if you run a line test on the My Sky app?</P> Wed, 09 Jul 2025 14:55:54 GMT https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032171#M501763 jamesn123 2025-07-09T14:55:54Z Re: Very Poor Wifi Speede had issues with our wifi speed. https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032191#M501775 <P>Your Sky Broadband looks like it has a problem&nbsp;</P><P>Your wifi looks like its affected by your broadband</P><P>&nbsp;</P><P>Then after "Lets Fix It":-</P><P>The speed to your hub could be faster</P><P>&nbsp;</P><P>Speed to your hub: 1.0mb/s</P><P>Guarenteed download speed: 36.1 mb/s&nbsp;<span class="lia-unicode-emoji" title=":rolling_on_the_floor_laughing:">🤣</span></P><P>Upload speed 0.7 mb/s</P><P>&nbsp;</P><P>Its never been great but we expect that living in the countryside but its not normally this bad and to the point where you cannot get anything connected.</P><P>&nbsp;</P> Wed, 09 Jul 2025 15:09:14 GMT https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032191#M501775 acc1975 2025-07-09T15:09:14Z Re: Very Poor Wifi Speede had issues with our wifi speed. https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032194#M501777 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3809127">@acc1975</a>&nbsp;</P> <P>Certainly a fault there. Does it not offer you to book an engineer? It should at that speed.&nbsp;</P> Wed, 09 Jul 2025 15:14:25 GMT https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032194#M501777 jamesn123 2025-07-09T15:14:25Z Re: Very Poor Wifi Speede had issues with our wifi speed. https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032201#M501782 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2795380">@jamesn123</a>&nbsp;</P><P>&nbsp;</P><P>Nope not that I can see.</P><P>Certainly not helpful when you are trying to work from home but now have to go the the office&nbsp;<span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Wed, 09 Jul 2025 15:19:57 GMT https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032201#M501782 acc1975 2025-07-09T15:19:57Z Re: Very Poor Wifi Speede had issues with our wifi speed. https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032204#M501784 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3809127">@acc1975</a>&nbsp;wrote:<BR /> <P>&nbsp;</P> <P>Its never been great but we expect that living in the countryside but its not normally this bad and to the point where you cannot get anything connected.</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Unfortunately a lengthy copper circuit to the local fibre cabinet is just inherently vulnerable.</P> Wed, 09 Jul 2025 15:23:28 GMT https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032204#M501784 TimmyBGood 2025-07-09T15:23:28Z Re: Very Poor Wifi Speede had issues with our wifi speed. https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032214#M501789 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3809127">@acc1975</a>&nbsp;</P> <P>I have escalated your post to Sky, look out for a message on the forum. A guide on the escalation process can be found<A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank"> here&nbsp;</A></P> Wed, 09 Jul 2025 15:40:03 GMT https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032214#M501789 jamesn123 2025-07-09T15:40:03Z Re: Very Poor Wifi Speede had issues with our wifi speed. https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032218#M501790 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2795380">@jamesn123</a>&nbsp;</P><P>Thanks&nbsp;<span class="lia-unicode-emoji" title=":beaming_face_with_smiling_eyes:">😁</span></P> Wed, 09 Jul 2025 15:44:10 GMT https://helpforum.sky.com/t5/Broadband/Very-Poor-Wifi-Speede-had-issues-with-our-wifi-speed/m-p/5032218#M501790 acc1975 2025-07-09T15:44:10Z