topic Re: disable SIP ALG in Broadband

disable SIP ALG

HollyGemma — Mon, 27 Jan 2025 12:05:54 GMT

I need to disable SIP ALG for my VOIP phone to work. Please can anyone advise how I can do this?

Thanks

Re: disable SIP ALG

Chrisee — Mon, 27 Jan 2025 12:08:51 GMT

@HollyGemma you can do thst yourself by using web interface if you have a black Sky hub. If you have a white Sky hub please post again and a forum superuser will escalate your post as itvrequires action by Sky.

Re: disable SIP ALG

HollyGemma — Mon, 27 Jan 2025 14:13:44 GMT

Hi Chrisse

thanks for your response but as a novice to this I have no idea what you mean by web interface. any clarification would be appreciated.

Thanks

Re: disable SIP ALG

Chrisee — Mon, 27 Jan 2025 16:56:43 GMT

@HollyGemma from that Inassume you have a upright black Sky hub. Type 192.168.0.1 into a browser and hitvreturn thstvshould open the hub's web interface click on Advanced and you will becasked to log in use admin as the user and use the wifi password on the label. If Inremember correctly you should find thexswitch forvthe SIP/ALG in advanced if not look in the other tzbs.

Re: disable SIP ALG

welshbigman01 — Wed, 09 Jul 2025 13:38:10 GMT

I'm having the same issue and have the white hub, how do I escalate this to Sky this has been the issue since 21/5/22 at 1.22am.

I have been back and forth with Sky for weeks over this issue and am no further on to resolving this issue and it is now causing issues with my business