topic Re: Internet keeps dropping out. Several times a day. in Broadband

Internet keeps dropping out. Several times a day.

SJR1802 — Wed, 09 Jul 2025 12:03:55 GMT

This keeps happening. I can tell it's not isolated as it's computer and sky glass.

please can you see it there is a few problems in the area? Thanks

Re: Internet keeps dropping out. Several times a day.

Daniel0210 — Wed, 09 Jul 2025 12:06:36 GMT

@SJR1802
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

Re: Internet keeps dropping out. Several times a day.

caesarome — Wed, 09 Jul 2025 12:07:37 GMT

@SJR1802

As we are customers here this is something you will need to look into yourself if you can, so try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet keeps dropping out. Several times a day.

jamesn123 — Wed, 09 Jul 2025 12:08:37 GMT

@SJR1802

Do lights on your hub change?