topic Re: Compensation in Broadband

Compensation

Shauny67 — Wed, 09 Jul 2025 11:45:54 GMT

Hi, I am due compensation this week from sky regarding the issues i had i spoke to someone yesterday and they informed me that i would oy get this as a credit to my account. Therefore i phoned ofcom who sky deal with also and i was told this is untrue this compensation can be put on as a credit to my account or i can get a back transfer or sent out a cheque.

Re: Compensation

GD1 — Wed, 09 Jul 2025 11:48:37 GMT

@Shauny67 Any Auto Compensation is added as a credit twards your broadband bill, Sky won't transfer to your bank or send a cheque, this would only happen if you left Sky and a credit was still showing on your account.

Re: Compensation

Daniel0210 — Wed, 09 Jul 2025 11:57:54 GMT

@Shauny67

What broadband issues did the compensation relate to?

My understanding is that OfCom rules state it will remain on your bill as a credit unless you agree otherwise at the time.

Re: Compensation

daveNOS — Wed, 09 Jul 2025 13:36:40 GMT

@GD1 wrote:
@Shauny67 Any Auto Compensation is added as a credit twards your broadband bill, Sky won't transfer to your bank or send a cheque, this would only happen if you left Sky and a credit was still showing on your account.

@GD1 Sky can and should transfer the credit if requested by the customer to their bank account, that is stipulated in the Ofcom rules.

@Shauny67 You have every right to request it be paid in to your bank account.

Re: Compensation

Shauny67 — Sun, 13 Jul 2025 16:22:26 GMT

A got an email Thursday saying it would credit my account. I when phoned and was told it can actually be transferred so they said it's sent it will be in my bank in 3-5 working days.