topic Re: Wifi dropouts in Broadband

Wifi dropouts

Fudge+and+Toffee — Wed, 09 Jul 2025 10:44:31 GMT

Areas further away from our hub tend to experience dropouts. I suspect we need a booster. Sky guaranteed it would reach all areas, but it seems to struggle to my garden office. Can I get a booster from Sky? Thanks

Re: Wifi dropouts

TimmyBGood — Wed, 09 Jul 2025 10:54:51 GMT

@Fudge+and+Toffee wrote:
Sky guaranteed it would reach all areas, but it seems to struggle to my garden office.

All inside areas: detached buildings are specifically excluded in the wording of the 'guarantee'.

‘Every room’ under our Enhanced Wall to Wall WiFi Guarantee includes: all main rooms in your home like living rooms, bedrooms

Up to 5 bedrooms or 12 rooms total which includes:

A garage that’s accessed without having to go outside.

A converted loft room – it needs to have a fixed staircase, fully boarded and furnished.

Conservatory.

What it doesn’t include:

Any exterior buildings like garages, sheds, annexes, etc.

An unconverted loft – one that is not furnished.

https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

Re: Wifi dropouts

jamesn123 — Wed, 09 Jul 2025 11:04:36 GMT

@Fudge+and+Toffee

As mentioned already, a garden office would certainly not be part of Sky's WiFi guarantee, nor likely any ISP. For reliable home working in an external office you should have ethernet cabling run to it.

Re: Wifi dropouts

Fudge+and+Toffee — Thu, 10 Jul 2025 18:25:21 GMT

Thanks, however, my office is attached to and part of the main house. I have upgraded to the new max hub 6 at a monthly cost of £8.00 discounted from £10.00😊

Re: Wifi dropouts

JimM1 — Thu, 10 Jul 2025 18:58:44 GMT

@Fudge+and+Toffee No reason why not to get the pod then, you still need to call sky to get one though!

Re: Wifi dropouts

Fudge+and+Toffee — Thu, 10 Jul 2025 20:09:08 GMT

It's just arrived so we will see if it is as good as Skt say it is

Re: Wifi dropouts

JimM1 — Thu, 10 Jul 2025 20:18:59 GMT

@Fudge+and+Toffee Remember it has to be close enough to the sky hub to get a good signal and far enough to reach your office extending the wireless wifi out that way!

Re: Wifi dropouts

Fudge+and+Toffee — Sun, 13 Jul 2025 09:45:28 GMT

Still struggling to find the best position for the pod😊

Re: Wifi dropouts

TimmyBGood — Sun, 13 Jul 2025 09:49:17 GMT

@Fudge+and+Toffee

If there's foil laminate foam insulation in the walls then that's a fairly effective Faraday Cage.

Re: Wifi dropouts

Fudge+and+Toffee — Sun, 13 Jul 2025 10:45:51 GMT

Yes, that's a good point to make although it doesn't apply to us. But thank you for your response.

The pod seems happy much nearer to the hub than I expected. The challenge I have now seems to be a couple of our Samsung televisions don't appear to be able to pick up the hub or pod🤔

Re: Wifi dropouts

JimM1 — Sun, 13 Jul 2025 11:33:50 GMT

@Fudge+and+Toffee Do you happen to have a wi-fi analyzer ideally on a laptop but if not on your mobile device! It would also be good to say how close distance that you have the pod with reference to the sky max pod.

Something going on with channel, power etc on your wireless wi-fi network, also have you changed/set the wpa level on the max hub!

Re: Wifi dropouts

hawki — Wed, 26 Nov 2025 18:49:01 GMT

WiFi to Q mini box occasionally drops out also intermittently slow speed independent WiFi speed tests show poor speed