topic Re: Disable SIP-ALG in Broadband

Disable SIP-ALG

Treacle08 — Wed, 09 Jul 2025 08:43:37 GMT

I use a VOIP from home for work and I have had recent issues with it, our IT support have told me I need to disable SIP-ALG ?? Please help asap

Re: Disable SIP-ALG

jamesn123 — Wed, 09 Jul 2025 08:44:39 GMT

Hi @Treacle08

The process would depend on which hub you have. Which Sky hub model do you have?

Re: Disable SIP-ALG

Treacle08 — Wed, 09 Jul 2025 08:47:32 GMT

Not sure on the model , it's a white one on full fibre

Re: Disable SIP-ALG

TimmyBGood — Wed, 09 Jul 2025 09:03:59 GMT

@Treacle08

With a white Max Hub, work VoIP issues are most likely to be related to the issue highlighted by the pinned post at the top of this forum.

https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/4828185

Re: Disable SIP-ALG

jamesn123 — Wed, 09 Jul 2025 09:08:04 GMT

@Treacle08

I believe with that hub Sky have to do something in the background for you to sort it. I have escalated your post to Sky, look out for a message on the forum. Here is a link on what you can expect

Re: Disable SIP-ALG

Lisa-P1987 — Wed, 09 Jul 2025 10:15:21 GMT

Thanks for escalating this. We’ve sent Treacle08 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.