topic Re: Returning equipment in Broadband

Returning equipment

AndrewH4 — Wed, 09 Jul 2025 04:50:34 GMT

I was recently forced to cancel my Sky broadband as the new address I moved to did not have a BT phone line and installing one was hard to do.

I cancelled my contract with no issue, on the call I asked about returning my equipment and told it was not needed as the router was very old. I've now been told I will be charged for not returning my equipment. How do I have this corrected and confirmed that I don't need to return anything.

Re: Returning equipment

Chrisee — Wed, 09 Jul 2025 05:06:46 GMT

@AndrewH4 you need Sky's help to sort this so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use saving a long phone call.

This link explains how escalations work Escalating a post to a Sky expert | Sky Community

Re: Returning equipment

Addie15 — Wed, 09 Jul 2025 07:29:11 GMT

Hi there! Thank you for escalating this. We have sent an invite to @AndrewH4.