topic Re: Having a problem with bad packet loss in call of duty in Broadband

Having a problem with bad packet loss in call of duty

Neena77 — Tue, 08 Jul 2025 16:52:19 GMT

Hello all, I appreciate that you guys may not be computing or game experienced; however this is my last hope i suppose. I'm willing to follow any instructions needed to try and get this fixed!

I got in contact with Activision (call of duty) to see if this was something on their end but they have gotten me absolutely no where (shock).

when I'm playing the game during the beginning it's very laggy and then randomly through the game I'll lag and teleport around the map with it saying latency variation, extrapolation and packet loss. Then my game will disconnect me saying I've lost connection. I can send a video for a more clear understanding if need be 🙂 . I am fairly sure it isn't my pc as I recently got a new one and it happenes on both.

Any advice at all I'll be willing to take, if you have any contacts for trouble shooters let me know. I want to get this sorted fast as it's the only thing my old school mates can play now a days!

Re: Having a problem with bad packet loss in call of duty

JimM1 — Tue, 08 Jul 2025 17:01:21 GMT

@Neena77 As you are gaming, take it that your PC is connected direct to your sky hub with a Ethernet cable!

Re: Having a problem with bad packet loss in call of duty

Neena77 — Tue, 08 Jul 2025 18:41:19 GMT

Yes, indeed it is, I use Ethernet fully connected. I've tried with and with out it's the same outcome no matter what. I switched over to mobile data and that fixed the problem I was having but it was just very laggy still as i was using my phone, I've come to the conclusion it's probably my WiFi in some way. If reset and reboot my router but that didn't seem to fix it if you or anyone else had a possible idea on fixing it let me know! Thanks 🙂

Re: Having a problem with bad packet loss in call of duty

JimM1 — Tue, 08 Jul 2025 18:45:01 GMT

@Neena77 What hub are you using, see the link below!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Having a problem with bad packet loss in call of duty

Neena77 — Tue, 08 Jul 2025 19:01:17 GMT

@JimM1
I'm using the sky broadband hub

Re: Having a problem with bad packet loss in call of duty

JimM1 — Tue, 08 Jul 2025 20:16:32 GMT

@Neena77 Do you feel that you could post the stat's just as you see on the link that is below, so i can take a look at the condition and the type off line that you have. give it a minute once you get to them to fill up with some data!

How to read your Sky Hub statistics

Re: Having a problem with bad packet loss in call of duty

JimM1 — Tue, 08 Jul 2025 20:20:37 GMT

@Neena77 Also in the meantime to do a real test, all your wireless devices off, or disable the wireless on the hub, network connected PC only to the hub and see how it goes with one device only. Not going to rule out yet anything PC or Hub wise! SR203 Sky Broadband Hub is not bad hub at all for an ISP supplied!

Re: Having a problem with bad packet loss in call of duty

Neena77 — Tue, 08 Jul 2025 20:31:52 GMT

Here you go i hope this can provide you some infomation!

Re: Having a problem with bad packet loss in call of duty

Neena77 — Tue, 08 Jul 2025 20:32:21 GMT

I did try this and there wasnt any success

Re: Having a problem with bad packet loss in call of duty

JimM1 — Tue, 08 Jul 2025 20:38:39 GMT

@Neena77 Will take a look as soon as the picture is cleared for viewing! Also if you can run this speed test and link the result for viewing.

https://www.thinkbroadband.com/speedtest

Re: Having a problem with bad packet loss in call of duty

Neena77 — Tue, 08 Jul 2025 20:57:57 GMT

https://www.thinkbroadband.com/speedtest/1752008174721267555

here you are!

Re: Having a problem with bad packet loss in call of duty

JimM1 — Tue, 08 Jul 2025 23:10:27 GMT

@Neena77 Speed test looks good and steady, on a FF150/30 split and pretty much maxed it out, stat's also good apart from the packet collisions on the Lan Network, what is connected to that device wise and number off ports used, etc!

Re: Having a problem with bad packet loss in call of duty

Chrisee — Wed, 09 Jul 2025 05:04:34 GMT

@Neena77 the number of packet collisions showing on your stats is a symptom of network issues. Do you have Sky Q boxes by any chance if so how are these networked and is the PC's wifi connected at the sametime as the ethernet?

Re: Having a problem with bad packet loss in call of duty

Neena77 — Wed, 09 Jul 2025 07:45:24 GMT

Hi, yes I believe we have 2-3 scattered around for watching tv.

Re: Having a problem with bad packet loss in call of duty

JimM1 — Wed, 09 Jul 2025 08:57:46 GMT

@Neena77 And are you dual networking on the gaming PC at the same time! And when you report both do you also mean another gaming device as a comparison!

Re: Having a problem with bad packet loss in call of duty

jamesn123 — Wed, 09 Jul 2025 09:05:41 GMT

@Neena77

How are the Q boxes connected? WiFi or ethernet?

How is your PC connected via ethernet? Direct or through powerline/booster etc

Re: Having a problem with bad packet loss in call of duty

Neena77 — Wed, 09 Jul 2025 10:19:00 GMT

Hi, the sky Q boxes are all connected through Ethernet aswell as my pc. At first I did think the game was the reason for it but using my mobile hotspot it removed the experiences I had before but unfortunately the mobile data isn't the greatest.

Re: Having a problem with bad packet loss in call of duty

Neena77 — Wed, 09 Jul 2025 10:22:46 GMT

Hi apologies as I'm not too sure what you mean, I'm not the smartest tool in the shed when it comes to most things. There's normally only one sky box being used when I'm also using my pc, the sky box probably has a family member watching YouTube on that but this also happens when the skybox isn't on. Everything is also connected to Ethernet. Hope this helps!

Re: Having a problem with bad packet loss in call of duty

jamesn123 — Wed, 09 Jul 2025 10:27:58 GMT

HI @Neena77

I was basically asking if the ethernet cable goes straight from your Sky hub to your PC or is there something between such as a switch, booster or powerline adapters?

Re: Having a problem with bad packet loss in call of duty

Neena77 — Wed, 09 Jul 2025 10:30:06 GMT

Ahh I see, sorry about that, I do believe so yes, I plug it into my wall and then plug another Ethernet cable in my bedroom into my pc.